Clients

Our clients are much like us: solutions-oriented, strategically minded, and invested in the power of personal experience.

Those who benefit most from our impact measurement services are:

Empathic

Able to listen and see things from multiple perspectives.

Generous

Genuinely concerned with equitable access, impact, and opportunity.

Dedicated to Ending Systemic Racism

Aware of the influence of bias and privilege.

Practicing Equity

Co-creating spaces and climates of ownership and opportunity for all.

Respectful

Honoring the experience and inherent knowledge of individuals they seek to engage and uplift.

Into Teamwork and Collaboration

Ready to bring us in as allies.

Growth Oriented

Invested in team reflection, being adaptable and using feedback to evolve and achieve continual process improvement.

Strategic

Critically-minded systems thinkers.

"I first hired Jessica to design a program assessment for a new first-year undergraduate program at Hampshire College. She did such a marvelous job that she has become my "go-to" consultant for the college's qualitative assessments projects, including evaluations of academic affairs, student culture, retention, and enrollment.

She comes through repeatedly by going beyond my expectations, so of all the consultants I have hired in over 15 years of administrative experience, I recommend Jessica Payne most highly."

Steven Weisler, Former Dean of Enrollment and Assessment, Hampshire College, Amherst, MA

Our engagements are customized according to our clients’ needs, stage of maturity, and program goals.

Early

Early stage innovators piloting an experimental organization, program, strategic model or platform


Task: Define how an early stage program, approach, or platform is working and why it matters.

Solution: Our program evaluators will perform an evaluation and assessment to clarify and track progress on visionary goals and measures of expected success.

Process: Our professional data analysts will conduct rigorous, respectful data collection with stakeholders to obtain candid feedback on met and unmet needs, improvement and achievement of program outcomes.

Outcome: 

  • Access data about stakeholders’ needs and the impact of your work
  • Learn directly from stakeholders about key user experiences and program outcomes
  • Demonstrate respect for your stakeholders by engaging and validating them in your learning process
  • Understand what works well and what needs modification
  • Clarify next steps to test, refine, and improve
  • Save time, resources and effort by eliminating what isn’t effective and doing more of what works well
  • Generate accurate, compelling messaging and stories about what you’re up to, why, and with what benefits for whom.
  • Receive coaching from experts on impact evaluation and assessment processes, social impact measurement, and methods that you can integrate into future endeavors.

Case Studies:

Established

Mid-stage innovators with an established organization, program, model or platform


Task: Understand your process and your business impact — develop an evidence base for your established organization, program, model, or platform, determining how to refine and propel your offer forward.

Solution: Use impact evaluation to clarify and track progress and integrate our equitable evaluation frameworks into operations by establishing systems and processes to track outcomes.

Process: Our professional data analysts will conduct rigorous, respectful data collection with stakeholders to obtain candid feedback on improvement and achievement of outcomes; design process and outcome measures and create systems to manage and analyze results; integrate impact evaluation as part of planning and implementation processes.

Outcome: 

  • Learn directly from stakeholders about key user experiences and outcomes
  • Demonstrate respect for your stakeholders by engaging and validating them in your learning process
  • Understand what works well and what needs modification
  • Acquire strategies for integrating an evaluation mindset from early design and program planning through implementation and discovery of findings.
  • Expand understanding and build capacity for evaluation in your team
  • Work evaluation into the very fabric of your offer 
  • Understand how evaluation expands leverage for engaging potential investors and champions
  • Clarify next steps to test, refine, and improve
  • Generate accurate, compelling messaging and stories about what you’re up to, why, and with what benefits whom

Case Studies:

Advanced

Advanced stage innovators looking to scale an established organization, program, model or platform


Task: Scale your established organization, program, model, or platform so that others can replicate your pioneering work.

Solution: Conduct a comprehensive management and organization review to capture a 360 degree view of key practices that define and differentiate your approach.

Process: A program analyst will engage your team in a deep dive to identify crucial practices, processes, developmental steps, resources, partnerships, and operational components. Collect documentation of success and formulate a structured roadmap or guide to replicating that which you know works.

Outcome:

  • Clarify your purpose, operational components, and the full scope of your vision with your team
  • Develop a strategy framework that presents the work as a structure of integrated, multifaceted practices and activities
  • Improve your capacity to inspire understanding among stakeholders about the difference the work makes 
  • Generate accurate, compelling messaging and stories about what you’re up to, why, and with what benefits whom
  • Create a document that explains the value of the work and that can be widely and easily disseminated 
  • Vet content for inclusion on your website, in presentations and trainings, and as a tool to inform adopting consultancies 
  • Expand understanding and build capacity for evaluation in your team
  • Integrate impact evaluation into the very fabric of your offer
  • Understand how impact evaluation expands leverage for engaging potential investors and champions
  • Demonstrate respect for your stakeholders by engaging and validating them in your learning process
  • Understand what works well and what needs modification
  • Clarify next steps to test, refine, and improve

Case Studies:

Case Studies: Impact Evaluation Examples

Amherst College seal in lavender on a dark purple background

Amherst College

Mixed Methods Assessment with Amherst College’s Loeb Center

Brothers@ logo

Brothers@

Alumni Impact Study

Common Wealth Murals

Economic and Community Impact Study

Stop Hazing logo

StopHazing

Strategic Development of the Hazing Prevention Consortium and Hazing Prevention Framework

Treehouse Foundation

Intergenerational Community Framework

Trust Transfer Project

Impact Evaluation: Engaging Artists and Organizations in Public Health Messaging on COVID-19

VentureWell

Strategies to Improve Undergraduate Success

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Curious about how your clients, customers and partners would describe the difference your organization makes in their lives?